At RosewaterHouse, our goal is for our clients to adore their purchases. 

Don't love your purchase? Just send it back to us within two weeks of receiving your order.

Just want to talk about style? Email us at info@rosewaterhouse.com - we would be honored to hear from you!

SHIPPING POLICY 

  • The Company ships  through FedEx, UPS and USPS if your item is in stock at a US Warehouse, and via DHL  and  Century Express (for all global orders).  We are unable to ship to P.O. Boxes.
  • After your purchase is confirmed and your payment processed, the Company will ship your purchase within two 2-3 business days depending on your shipping preference.  You will then receive an email with tracking information.
  • **Please note that since we are dealing with extra precautions during the Covid-19 pandemic, shipping make take slightly longer than usual to ensure your safety and the safety of our fulfillment personnel.
  • Based on the value of your order, the Company may require a signature before a delivery can be made. Our couriers are authorized to leave the package at the shipping address after obtaining a signature.
  • All items purchased on the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon the Company’s delivery to our Shipping Partners .
  • Depending on your destination, duties will vary, and may or may not be displayed during checkout. You may incur Delivery Duty Unpaid (DDU) fees upon delivery. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. International customers are responsible for any V.A.T. and/or duties that may be charged when the order passes through customs on it’s way to you.

 RETURN POLICY

  • Request for return must be made within 5 days of receiving your order.The Site will accept returns of new and unused Products within fourteen (14) days from the date you received your package. Returns will be refunded to the original method of payment, where applicable.
  • To return a purchase, please email us at info@rosewaterhouse.com with subject line "Return Request{order number}". 
  • Please use a reliable shipping service with Tracking Services ; we will not assume responsibility for orders not received that were sent without tracking information. 
  • Shipping fees are not refundable.
  • Product must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature branded packaging, including all designer hanging tags.  Product must be in new, unused, unworn condition.
  • If your purchase arrives and you believe the Product is faulty, please email info@rosewaterhouse.com as soon as possible, but no later than five (5) days after receiving your order.  It is the sole judgment and discretion of the Company whether a Product is faulty or has sustained damage as the result of normal wear or other normal circumstances. If the product is deemed faulty, we will work with our manufacturing team to repair it for you.
  • In the event of a return or exchange within the USA, you are responsible for arranging shipping with a reliable shipping company including tracking information. If you would like us to send you a shipping label we can email you one, but this will incur a $10 fee that will be deducted from your refund.
  • Returns outside of the USA: Please email info@rosewaterhouse.com to arrange your return with us, and please note that Customers are responsible for arranging and paying for returns sent from outside the United States via FedEx, DHL, or UPS  or a courier of your choice with a tracking number.
  • All Sale and discounted items are Final Sale. No Returns or Exchanges on Sale or discounted Items, with the exception of our “welcome promo code: RWHWELCOME-15”.