Shipping & Returns
At Rosewaterhouse, our goal is for our clients to adore their purchases.
Don't love your purchase? Just send it back to us with the prepaid shipping label inside your box within two weeks of receiving your order.
Just want to talk about style? Email us at firstname.lastname@example.org - we would be honored to hear from you!
- The Company ships exclusively through FedEx (within the United States) and DHL (for all global orders). The Company will not ship via USPS, and the Company is unable to ship to P.O. Boxes.
- After your purchase is confirmed and your payment processed, the Company will ship your purchase within two (2) business days. You will then receive an email with tracking information.
- Based on the value of your order, the Company may require a signature before a delivery can be made. Our couriers are authorized to leave the package at the shipping address after obtaining a signature.
- All items purchased on the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon the Company’s delivery to FedEx.
- Outside the USA, duties will vary, and may or may not be displayed during checkout, depending on your order destination. You may incur Delivery Duty Unpaid (DDU) fees upon delivery. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. International customers are responsible for any V.A.T. and/or duties that may be charged when the order passes through customs on it’s way to you.
- The Site will accept returns of new and unused Products within fourteen (14) days from the date you received your package. Returns will be refunded to the original method of payment, where applicable.
- To return a purchase, please use the pre-paid returns label inside your shipment. If you have any questions, please email email@example.com .
- Shipping fees are not refundable.
- Product must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature branded packaging, including all designer hanging tags. Product must be in new, unused, unworn condition.
- If your purchase arrives and you believe the Product is faulty, please email firstname.lastname@example.org as soon as possible, but no later than five (5) days after receiving your order. It is the sole judgment and discretion of the Company whether a Product is faulty or has sustained damage as the result of normal wear or other normal circumstances. If the product is deemed faulty, we will work with our manufacturing team to repair it for you.
- In the event of a return or exchange, you must use the pre-paid return shipping label sent to you via email. Please do not use your own shipping methods, as these will not be insured and are not guaranteed to be accepted as returns by the Company.
- Returns outside of the USA: Please email email@example.com to arrange your return with us, and please note that Customers are responsible for arranging and paying for returns sent from outside the United States via FedEx, DHL, or UPS with a tracking number.